/* CityStaff Assistant - WhatsApp-style UI v2.5.0 */

:root{
  --mfai-wa-header:      #075E54;
  --mfai-wa-green:       #008069;
  --mfai-wa-send-bg:     #25D366;
  --mfai-wa-bg:          #ECE5DD;
  --mfai-wa-bubble-ai:   #ffffff;
  --mfai-wa-bubble-user: #D9FDD3;
  --mfai-wa-footer:      #ECE5DD;
  --mfai-wa-input-bg:    #F7F7F7;
  --mfai-wa-icon:        #667781;
  --mfai-wa-text:        #111B21;
  --mfai-wa-muted:       #667781;
  --mfai-wa-border:      #E9EDEF;
  --mfai-wa-verified:    #53BDEB;
  --mfai-wa-link:        #027EB5;
  --mfai-wa-shadow:      0 1px 2px rgba(0,0,0,.13);
  --mfai-float-bg:       #C9A84C;
  --mfai-font: -apple-system, BlinkMacSystemFont, 'Segoe UI', Helvetica, Arial, sans-serif;
}

[id^="mfai-"],[class^="mfai-"]{box-sizing:border-box;font-family:var(--mfai-font)}

/* ── Overlay & Panel ── */
.mfai-overlay{position:fixed;inset:0;z-index:999999;opacity:0;visibility:hidden;transition:opacity .22s,visibility .22s;background:rgba(0,0,0,.25)}
.mfai-overlay.active{opacity:1;visibility:visible}
.mfai-panel{width:100%;height:100%;background:var(--mfai-wa-bg);display:flex;flex-direction:column;overflow:hidden}

/* ── Header ── */
.mfai-header{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 12px;background:var(--mfai-wa-header);flex-shrink:0;min-height:58px}
.mfai-back-btn{width:36px;height:36px;border:none;background:transparent;cursor:pointer;display:flex;align-items:center;justify-content:center;padding:0;border-radius:50%;flex-shrink:0;transition:background .12s;outline:none;box-shadow:none;-webkit-tap-highlight-color:transparent}
.mfai-back-btn:hover{background:rgba(255,255,255,.12)}
.mfai-back-btn svg{display:block}
.mfai-header-brand{display:flex;align-items:center;gap:9px;flex:1;min-width:0}
.mfai-avatar{width:38px;height:38px;border-radius:50%;background:var(--mfai-float-bg);display:flex;align-items:center;justify-content:center;font-size:12px;font-weight:800;color:#000;flex-shrink:0;overflow:hidden;border:none}
.mfai-avatar img{width:100%;height:100%;object-fit:cover;border-radius:50%}
.mfai-head-copy{min-width:0;flex:1}
.mfai-title-row{display:flex;align-items:center;gap:5px}
.mfai-title-row h2{margin:0;color:#fff;font-size:15px;font-weight:700;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.mfai-verified{display:inline-flex;align-items:center;justify-content:center;width:16px;height:16px;border-radius:50%;background:var(--mfai-wa-verified);flex-shrink:0}
.mfai-verified svg{display:block}
.mfai-hdr-status{font-size:12px;color:rgba(255,255,255,.8);margin-top:1px}
.mfai-header-actions{display:flex;align-items:center;gap:0;flex-shrink:0}
.mfai-hdr-btn{width:38px;height:38px;border:1.5px solid var(--mfai-wa-green);background:transparent;color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;border-radius:50%;padding:0;transition:background .12s,border-color .12s;outline:none;box-shadow:none;-webkit-tap-highlight-color:transparent}
.mfai-hdr-btn:hover{background:rgba(0,128,105,.16);border-color:#25D366}
.mfai-hdr-btn svg{display:block}.mfai-close-btn{background:transparent}.mfai-close-btn:hover{background:rgba(0,128,105,.16)}

/* ── Chat body / background ── */
.mfai-body{flex:1;overflow-y:auto;padding:10px 8px 6px;background-color:var(--mfai-wa-bg)}
.mfai-body::-webkit-scrollbar{width:4px}
.mfai-body::-webkit-scrollbar-thumb{background:rgba(0,0,0,.15);border-radius:4px}
.mfai-chat{display:flex;flex-direction:column;gap:2px}
.mfai-welcome{display:none}

/* Date pill */
.mfai-date-pill{align-self:center;background:rgba(0,0,0,.16);color:#fff;font-size:11.5px;padding:4px 12px;border-radius:12px;margin:4px 0 8px;letter-spacing:.2px}

/* Security banner */
.mfai-sec-banner{background:#E2F7CB;border-radius:8px;padding:9px 14px;margin:0 8px 10px;text-align:center;color:#1e6617;font-size:12px;line-height:1.55}

/* ── Bubbles ── */
.mfai-msg-ai,.mfai-msg-user{max-width:82%;padding:6px 10px 5px;border-radius:8px;font-size:14px;line-height:1.46;word-break:break-word;position:relative;box-shadow:var(--mfai-wa-shadow);margin-bottom:1px}
.mfai-msg-ai{align-self:flex-start;background:var(--mfai-wa-bubble-ai);color:var(--mfai-wa-text);border-top-left-radius:0}
.mfai-msg-ai:not(.mfai-typing)::before{content:'';position:absolute;top:0;left:-8px;width:0;height:0;border-top:8px solid var(--mfai-wa-bubble-ai);border-left:8px solid transparent}
.mfai-msg-user{align-self:flex-end;background:var(--mfai-wa-bubble-user);color:var(--mfai-wa-text);border-top-right-radius:0}
.mfai-msg-user::after{content:'';position:absolute;top:0;right:-8px;width:0;height:0;border-top:8px solid var(--mfai-wa-bubble-user);border-right:8px solid transparent}

/* Rich text inside bubbles */
.mfai-rich{color:var(--mfai-wa-text);font-size:14px;line-height:1.5}
.mfai-rich p{margin:0 0 4px}
.mfai-rich p:last-child{margin-bottom:0}
.mfai-rich strong{font-weight:700}
.mfai-rich h2,.mfai-rich h3{margin:0 0 4px}
.mfai-rich ul{margin:0;padding-left:18px}

/* Blue text menu options — no buttons, no background */
.mfai-opt{display:block;color:var(--mfai-wa-link);font-weight:600;cursor:pointer;line-height:2.0;font-size:14px;text-decoration:none;user-select:none}
.mfai-opt-key{color:var(--mfai-wa-text)}
.mfai-opt-label{color:var(--mfai-wa-link)}
.mfai-opt:hover{text-decoration:underline}
.mfai-opt:active{opacity:.65}

/* Bubble meta: timestamp + ticks */
.mfai-bubble-meta{display:flex;align-items:center;justify-content:flex-end;gap:3px;margin-top:3px;float:right;margin-left:6px;margin-bottom:-2px}
.mfai-btime{font-size:10px;color:var(--mfai-wa-muted);white-space:nowrap;line-height:1}
.mfai-ticks{font-size:12px;color:#4FC3F7;letter-spacing:-1px;line-height:1}

/* Typing indicator */
.mfai-typing{padding:11px 14px;border-top-left-radius:0;display:inline-flex;align-items:center;align-self:flex-start}
.mfai-typing::before{display:none !important}
.mfai-typing-dots{display:flex;gap:4px;align-items:center}
.mfai-typing-dots span{width:7px;height:7px;border-radius:50%;background:var(--mfai-wa-muted);animation:mfaiDot 1.2s infinite ease-in-out both}
.mfai-typing-dots span:nth-child(2){animation-delay:.18s}
.mfai-typing-dots span:nth-child(3){animation-delay:.36s}
@keyframes mfaiDot{0%,80%,100%{transform:scale(.55);opacity:.35}40%{transform:scale(1);opacity:1}}

/* Loading / error (AI mode) */
.mfai-loading{display:flex;align-items:center;gap:8px;padding:8px 12px;background:var(--mfai-wa-bubble-ai);border-radius:8px;border-top-left-radius:0;align-self:flex-start;box-shadow:var(--mfai-wa-shadow)}
.mfai-loading-dots{display:flex;gap:3px}
.mfai-loading-dots span{width:7px;height:7px;border-radius:50%;background:var(--mfai-wa-muted);animation:mfaiDot 1.4s infinite ease-in-out both}
.mfai-loading-dots span:nth-child(2){animation-delay:.16s}
.mfai-loading-dots span:nth-child(3){animation-delay:.32s}
.mfai-loading-text{font-size:12px;color:var(--mfai-wa-muted)}
.mfai-msg-error{background:#FDE8E8;color:#C0392B;padding:8px 12px;border-radius:8px;align-self:flex-start;font-size:13px;box-shadow:var(--mfai-wa-shadow)}

/* CTA buttons (AI mode) */
.mfai-cta-row{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
.mfai-cta-btn{border:none;border-radius:999px;padding:9px 14px;font-size:12px;font-weight:700;cursor:pointer;font-family:var(--mfai-font)}
.mfai-cta-btn.primary{background:var(--mfai-wa-green);color:#fff}
.mfai-cta-btn.secondary{background:transparent;color:var(--mfai-wa-green);border:1.5px solid var(--mfai-wa-green)}

/* Lead form card (AI mode / contact form) */
.mfai-form-card{align-self:flex-start;width:92%;max-width:340px;background:var(--mfai-wa-bubble-ai);border:1px solid var(--mfai-wa-border);border-radius:8px;padding:14px;display:flex;flex-direction:column;gap:10px;box-shadow:var(--mfai-wa-shadow)}
.mfai-form-field{display:flex;flex-direction:column;gap:4px;color:var(--mfai-wa-text);font-size:13px;font-weight:600}
.mfai-form-field input,.mfai-form-field textarea{width:100%;padding:10px 12px;border-radius:8px;border:1.5px solid var(--mfai-wa-border);background:var(--mfai-wa-footer);color:var(--mfai-wa-text);outline:none;font-size:13px;transition:border-color .15s;font-family:var(--mfai-font)}
.mfai-form-field input:focus,.mfai-form-field textarea:focus{border-color:var(--mfai-wa-green)}
.mfai-form-submit{border:none;border-radius:8px;background:var(--mfai-wa-green);color:#fff;padding:12px;font-weight:700;font-size:13px;cursor:pointer;font-family:var(--mfai-font)}
.mfai-form-status{font-size:12px;color:var(--mfai-wa-muted)}
.mfai-form-status.is-ok{color:#27AE60}
.mfai-form-status.is-error{color:#E74C3C}

/* ── Footer / Composer ── */
.mfai-footer{padding:6px 8px 9px;background:var(--mfai-wa-bg);flex-shrink:0}
.mfai-input-wrap{display:flex;align-items:center;gap:8px}
.mfai-input-bar{flex:1;display:flex;align-items:center;gap:8px;background:var(--mfai-wa-input-bg);border-radius:32px;padding:0 14px 0 16px;border:1px solid rgba(0,0,0,.08);min-height:56px;box-shadow:none}
.mfai-emoji-btn,.mfai-attach-btn,.mfai-cam-btn,.mfai-plus-btn{border:none;background:transparent;padding:0;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;margin:0;outline:none;box-shadow:none;-webkit-tap-highlight-color:transparent}
.mfai-emoji-btn svg,.mfai-attach-btn svg,.mfai-cam-btn svg,.mfai-plus-btn svg{display:block}
#mfai-input{flex:1;min-height:22px;max-height:96px;border:none;background:transparent;resize:none;outline:none;color:var(--mfai-wa-text);font-size:17px;font-family:var(--mfai-font);line-height:1.35;padding:0;margin:0}
#mfai-input::placeholder{color:var(--mfai-wa-muted)}
.mfai-send{width:64px;height:64px;border:none;border-radius:50%;background:var(--mfai-wa-send-bg);display:flex;align-items:center;justify-content:center;cursor:pointer;flex-shrink:0;box-shadow:none;transition:background .15s,transform .12s;outline:none;-webkit-tap-highlight-color:transparent}
.mfai-send:hover{background:#20BD5A}
.mfai-send:disabled{opacity:1;cursor:pointer}
.mfai-send svg{display:block;transform:translateX(1px)}

.mfai-inside-attach{width:28px;height:28px;border-radius:50%;background:transparent;color:var(--mfai-wa-icon);box-shadow:none}.mfai-inside-attach:hover{color:#4f5f69}.mfai-inside-attach:disabled{opacity:.5;cursor:not-allowed}

/* ── Floating button — gold, dark WA icon ── */
.mfai-float-trigger{position:fixed;right:18px;bottom:84px;width:44px;height:44px;border:none;border-radius:50%;background:var(--mfai-float-bg);box-shadow:0 0 24px rgba(201,168,76,.42),0 0 44px rgba(201,168,76,.20);display:flex;align-items:center;justify-content:center;z-index:2147483000;cursor:pointer;transition:transform .15s,box-shadow .15s;outline:none;-webkit-tap-highlight-color:transparent;padding:0;overflow:visible}
.mfai-float-trigger:hover{transform:scale(1.04);box-shadow:0 0 26px rgba(201,168,76,.48),0 0 48px rgba(201,168,76,.22)}
.mfai-float-trigger:active{transform:scale(.97)}
.mfai-float-trigger svg{display:block;width:28px;height:28px}
body.mfai-chat-open #mfai-float-trigger{display:none !important;visibility:hidden !important;opacity:0 !important;pointer-events:none !important}

/* ── Inline shortcode ── */
.mfai-inline-btn{display:inline-flex;align-items:center;justify-content:center;padding:11px 18px;border:none;border-radius:999px;background:var(--mfai-wa-green);color:#fff;font-weight:700;cursor:pointer;font-family:var(--mfai-font)}
.mfai-inline-link{color:var(--mfai-wa-link);font-weight:700;text-decoration:none}

/* ── Guided menu & choice grid (kept for legacy shortcode triggers) ── */
.mfai-guided-menu{display:flex;flex-direction:column;background:var(--mfai-wa-bubble-ai);border-radius:8px;overflow:hidden;box-shadow:var(--mfai-wa-shadow);align-self:flex-start;width:92%;max-width:320px;margin-top:4px}
.mfai-guide-btn{width:100%;display:flex;align-items:center;gap:11px;padding:12px 14px;border:none;border-bottom:1px solid var(--mfai-wa-border);background:transparent;color:var(--mfai-wa-text);font-size:14px;font-weight:500;cursor:pointer;text-align:left;transition:background .12s;font-family:var(--mfai-font)}
.mfai-guide-btn:last-child{border-bottom:none}
.mfai-guide-btn:hover{background:rgba(0,0,0,.04)}
.mfai-guide-icon{width:32px;height:32px;border-radius:50%;background:rgba(0,128,105,.12);display:flex;align-items:center;justify-content:center;flex-shrink:0}
.mfai-guide-label{flex:1;color:var(--mfai-wa-text)}
.mfai-guide-arrow{color:var(--mfai-wa-muted);font-size:17px;line-height:1;margin-left:auto}
.mfai-choice-grid{display:flex;flex-direction:column;gap:5px;margin-top:4px;align-self:flex-start;width:92%;max-width:320px}
.mfai-choice-btn{width:100%;display:flex;align-items:center;justify-content:space-between;padding:11px 14px;border-radius:8px;border:1px solid var(--mfai-wa-border);background:var(--mfai-wa-bubble-ai);color:var(--mfai-wa-link);font-size:14px;font-weight:600;cursor:pointer;text-align:left;box-shadow:var(--mfai-wa-shadow);transition:background .12s;font-family:var(--mfai-font)}
.mfai-choice-btn:hover{background:rgba(0,128,105,.06)}
.mfai-choice-btn--muted{color:var(--mfai-wa-muted)}

/* ── Desktop panel ── */
@media(min-width:768px){
  .mfai-overlay{background:rgba(0,0,0,.45)}
  .mfai-panel{max-width:430px;height:88vh;margin:6vh auto;border-radius:12px;box-shadow:0 20px 60px rgba(0,0,0,.4)}
}

.mfai-panel button:focus,.mfai-panel textarea:focus{outline:none;box-shadow:none}

.mfai-send:active{transform:scale(.97)}
.mfai-input-bar .mfai-inside-attach svg{width:22px;height:22px}

/* Remove background and border from the close button to display only the 'X' icon */
#mfai-close-btn.mfai-hdr-btn{
  border:none !important;
  background:transparent !important;
  box-shadow:none !important;
}
#mfai-close-btn.mfai-hdr-btn svg path{
  stroke:#111111 !important;
}


/* === Hard override to match approved WhatsApp mockups exactly === */
#mfai-overlay,
#mfai-overlay *{box-sizing:border-box}

/* Chat body and footer background now uses theme specific pattern images extracted from
   reference screenshots. When the overlay has class 'mfai-light' the light pattern
   will be used. When it has class 'mfai-dark' the dark pattern will be used. */
.mfai-overlay.mfai-light .mfai-body,
.mfai-overlay.mfai-light .mfai-footer{
  /* Light beige WhatsApp background */
  background-color:#f2eee8 !important;
  background-image:url('../img/light-bg.png');
  background-repeat:repeat !important;
  background-size:256px 256px !important;
}
.mfai-overlay.mfai-dark .mfai-body,
.mfai-overlay.mfai-dark .mfai-footer{
  /* Dark WhatsApp background */
  background-color:#111b21 !important;
  background-image:url('../img/dark-bg.png');
  background-repeat:repeat !important;
  background-size:256px 256px !important;
}

#mfai-float-trigger.mfai-float-trigger{
  position:fixed !important;
  right:18px !important;
  bottom:84px !important;
  width:44px !important;
  height:44px !important;
  min-width:44px !important;
  min-height:44px !important;
  max-width:44px !important;
  max-height:44px !important;
  padding:0 !important;
  border:none !important;
  border-radius:50% !important;
  background:#efd255 !important;
  background-image:none !important;
  box-shadow:0 0 20px rgba(239,210,85,.55), 0 12px 28px rgba(0,0,0,.22) !important;
  display:flex !important;
  align-items:center !important;
  justify-content:center !important;
  overflow:visible !important;
}
#mfai-float-trigger.mfai-float-trigger::before,
#mfai-float-trigger.mfai-float-trigger::after{display:none !important;content:none !important}
#mfai-float-trigger.mfai-float-trigger svg{
  width:28px !important;
  height:28px !important;
  display:block !important;
}
/* Force WhatsApp icon color to dark */
#mfai-float-trigger.mfai-float-trigger svg path{
  fill:#111111 !important;
}

#mfai-overlay .mfai-footer{
  padding:10px 16px 16px !important;
}
#mfai-overlay .mfai-input-wrap{
  display:flex !important;
  align-items:center !important;
  gap:12px !important;
}
#mfai-overlay .mfai-input-bar{
  flex:1 1 auto !important;
  min-height:60px !important;
  background:#ffffff !important;
  border:none !important;
  border-radius:32px !important;
  box-shadow:0 4px 16px rgba(0,0,0,.10) !important;
  padding:0 12px 0 18px !important;
  display:flex !important;
  align-items:center !important;
  gap:10px !important;
}
#mfai-overlay #mfai-input{
  flex:1 1 auto !important;
  min-height:24px !important;
  max-height:96px !important;
  padding:0 !important;
  margin:0 !important;
  background:transparent !important;
  border:none !important;
  outline:none !important;
  box-shadow:none !important;
  color:#111b21 !important;
  font-weight:500 !important;
  font-size:17px !important;
  line-height:1.35 !important;
}
#mfai-overlay #mfai-input::placeholder{color:#5f6368 !important;opacity:1 !important}
#mfai-overlay .mfai-inside-attach,
#mfai-overlay .mfai-plus-btn.mfai-inside-attach{
  width:34px !important;
  height:34px !important;
  min-width:34px !important;
  border:none !important;
  border-radius:0 !important;
  background:transparent !important;
  box-shadow:none !important;
  padding:0 !important;
  color:#81848a !important;
}
#mfai-overlay .mfai-inside-attach svg{
  width:24px !important;
  height:24px !important;
  stroke:#81848a !important;
}
#mfai-overlay #mfai-send-btn.mfai-send{
  width:60px !important;
  height:60px !important;
  min-width:60px !important;
  min-height:60px !important;
  border:none !important;
  border-radius:50% !important;
  background:#20c15a !important;
  background-image:none !important;
  box-shadow:0 5px 16px rgba(0,0,0,.12) !important;
  display:flex !important;
  align-items:center !important;
  justify-content:center !important;
  padding:0 !important;
  overflow:visible !important;
}
#mfai-overlay #mfai-send-btn.mfai-send::before,
#mfai-overlay #mfai-send-btn.mfai-send::after{display:none !important;content:none !important}
#mfai-overlay #mfai-send-btn.mfai-send svg{
  width:24px !important;
  height:24px !important;
  transform:translateX(1px) !important;
}
#mfai-overlay #mfai-send-btn.mfai-send svg path{fill:#ffffff !important}

@media (max-width:767px){
  #mfai-float-trigger.mfai-float-trigger{right:16px !important;bottom:84px !important}
}

#mfai-overlay #mfai-chat{display:flex !important;}


#mfai-float-trigger .mfai-unread-badge{
  position:absolute;
  top:-7px;
  right:-10px;
  min-width:15px;
  height:15px;
  padding:0 4px;
  border-radius:999px;
  background:#e11d48;
  color:#fff;
  font-size:9px;
  font-weight:800;
  line-height:1;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  box-shadow:0 6px 14px rgba(0,0,0,.28);
  border:1.5px solid #ffffff;
  z-index:20;
  pointer-events:none;
}

.mfai-site-toast{
  position:fixed;
  right:18px;
  bottom:146px;
  width:min(320px, calc(100vw - 32px));
  background:#ffffff;
  color:#111b21;
  border-radius:14px;
  padding:12px 14px;
  box-shadow:0 18px 38px rgba(0,0,0,.18);
  z-index:2147483001;
  opacity:0;
  transform:translateY(14px);
  pointer-events:none;
  transition:opacity .18s ease, transform .18s ease;
  border-left:4px solid #25D366;
}
.mfai-site-toast.is-visible{opacity:1;transform:translateY(0)}
.mfai-site-toast-title{font-size:13px;font-weight:800;margin-bottom:4px}
.mfai-site-toast-body{font-size:12px;line-height:1.45;color:#334155}

@media(max-width:767px){
  .mfai-site-toast{right:16px;bottom:138px}
}