From the Home screen, tap on a service category, select the service you need, choose a provider and time slot, fill in your details, and complete payment. You'll receive a confirmation instantly.

When you register as a customer or provider, CITY STAFF sends a 6-digit verification code to your email from support@citystaffs.com. Enter this code on the verification screen to activate your account. The code expires in 1 hour. Check your spam folder if you don't see it.

Tap "Apply here" on the Sign In page, fill out your profile with your name, email, phone, and a short bio about your skills. After submitting, verify your email with the code sent from support@citystaffs.com. Our team will review and approve your application.

We accept payments via Flutterwave, which supports bank cards, bank transfers, USSD, and mobile money across Africa. All transactions are secured and encrypted.

Yes! Go to Orders, select the booking, and tap Cancel or Reschedule. Cancellations made 24 hours before the scheduled time are fully refundable. Late cancellations may incur a small fee.

Providers receive 70% of the service fee. Payouts are processed automatically to your registered bank account after the job is completed and confirmed by the customer.

Tap the location text at the top left of the home screen. You can enter your street address manually or select your country and state. Your location helps us show relevant services and nearby providers.

Email us at support@citystaffs.com — we typically respond within 24 hours. You can also reach out through our social media channels.